WE ARE HIRING!
Posted on January 26th, 2024 by HSteffen
We are excited to announce we are hiring and looking for a driven individual to join the TitanTV Team!
This is a full-time hybrid role for a Customer Care Specialist located in Cedar Rapids, IA, with flexibility for some remote work. The Customer Care Specialist will be responsible for ensuring customer satisfaction, providing excellent customer support, analyzing customer needs, communicating effectively, and delivering exceptional customer service. The Customer Care Specialist will also work collaboratively with other departments to provide customers with the best possible experience.
Do you think you could be the next Customer Care Specialist TitanTV Team member, then click here to apply and more details.
Qualifications
- Customer satisfaction, customer support, and customer service skills
- Strong analytical skills to identify and understand customer needs
- Excellent communication skills, both verbal and written
- Ability to work independently and as part of a team
- Experience in a customer-facing role preferred
Relevant skills and qualifications that would be beneficial include familiarity with broadcast industry, and experience with customer service software.
Company Environment:
- A small company feel with a large customer reach.
- Hybrid working environment – rep would start full time in the office and once trained and showing results, can slowly move to hybrid and/or remote working.
- Casual dress: blue jeans and t-shirts are welcomed.
- TitanTV does business with major TV networks and many smaller broadcasters through the US.
- A thriving culture focused on employees, sustained growth, freedom, responsibility, and opportunity.
